Printable IT Service Intake | Byte By Byte Backup

Client Information

Client / Organization Name

Authorized Contact

Phone

Service Address / Location

Requested Work

Desktop / laptop repair

Workstation setup

Virus / malware cleanup

Hardware replacement / upgrade

Performance troubleshooting

Network / Wi-Fi troubleshooting

Firewall / VPN / remote access

Software install / configuration

Cloud / AWS networking

Infrastructure assessment

Describe the Issue or Requested Work

Scheduling Notes / Deadlines

Equipment / Machine Intake

Number of Devices

Condition at Intake

Accessories Included

Device / Asset Details: make, model, serial, asset tag, OS, username, visible damage, accessories

Observed Symptoms / Intake Notes

Data & Backup Notes

Important data present

Backup confirmed by client

No known backup

Backup requested before work

Critical Files, Applications, or Business Impact

Approval Preferences & Estimate Notes

If completed by the customer, use this section for approval preferences such as call-before-repair limits or parts approval. Estimate and billing fields may be completed by Byte By Byte Backup when a diagnostic fee, service estimate, or quote has been discussed.

Customer Approval Preference

Estimated Labor / Diagnostic Fee (office use)

Parts / Materials Estimate (office use)

Billing / Scope Notes (office use)

Authorization & Acknowledgments

Client authorizes Byte By Byte Backup, LLC to inspect, diagnose, repair, configure, install, update, remove, or otherwise work on the listed devices, systems, software, network equipment, accounts, and related technology as reasonably necessary for the requested work.

Client acknowledges that troubleshooting, repair, malware cleanup, operating system changes, software installation, hardware replacement, firmware updates, network changes, and data transfer can involve risk of data loss, downtime, configuration changes, licensing issues, or discovery of pre-existing hardware/software failures.

Client is responsible for maintaining backups unless backup service is specifically requested and accepted as part of the work. Estimates are not final quotes unless clearly stated in writing. Parts, licenses, vendor charges, cloud charges, travel, and after-hours work may be billed separately.

I am the owner or authorized representative.

I authorize the requested work.

I understand data loss and downtime risks.

I understand backup responsibility.

Client Signature

Date